Sao Paulo

What types of excursions are available?

Our excursions range from cultural tours and historical visits to adventure activities and nature explorations. You can find options tailored to different interests and levels of activity.

How do I book an excursion?

You can book an excursion directly through our website by selecting the desired tour, choosing your date, and following the checkout process. Alternatively, you can contact our customer service for assistance.

What are the pick-up and drop-off locations for the excursion?

Pick-up and drop-off locations are generally your hotel or a central point in the city. To ensure a smooth experience, please confirm your exact pick-up and drop-off locations with our travel experts ahead of time. Or Pick-up and drop-off locations are generally your hotel or a central point in the city. The exact locations will be communicated to you via email prior to your excursion. For any further clarification or specific requests, please confirm with our travel experts.

 What is the child policy for the excursions?

Our excursions are designed to be family-friendly, but policies regarding children can vary. For precise details about age requirements, discounts, or any additional considerations for children, please contact us.

 Are food and beverages included in the excursion?

The inclusion of food and beverages varies by excursion. Please check the specific details of each excursion to understand what is included and plan accordingly.

What is the policy for last-minute cancellations?

Last-minute cancellations are allowed, but fees may apply. Please refer to the specific terms for each excursion to understand any applicable charges.

 Can I make additional payments during the tour?

No additional payments should be made during the excursion. All costs are covered when you book the excursion, so please refrain from paying any extra fees to tour guides or other personnel during your trip.

What safety measures are in place for the excursions?

We take safety very seriously and adhere to stringent safety protocols on all our excursions. Our guides and staff are trained to ensure a secure experience. Please follow all provided safety guidelines and instructions to help us maintain a safe environment throughout your tour.

Can I use vouchers for the excursions?

Vouchers may be available and can offer discounts or special deals for certain excursions. To determine if you can use a voucher, please inquire at the time of booking or check with our customer service for details on how to apply any available vouchers.

What should I know about emergency assistance during the excursion?

We are committed to assisting you in emergencies; however, we kindly ask that you sign a consent form for adventure activities. While we carefully select our vendors to minimize risks, please understand that unforeseen incidents can occur, and we cannot be held responsible for such events. Your safety and well-being are our top priorities.

Where can I find terms and conditions for complete travel packages?

Terms and conditions for complete travel packages, including flights, airlines, and other related services, will be provided at the time of booking. Please review these terms carefully to understand all details and requirements associated with your travel package.

How long will it take for me to receive a refund if I decide to cancel my tickets?

If you choose to cancel your tickets, you should receive your refund within 2-3 hours, though please note that cancellation charges will apply. Additionally, you have the option to select future travel vouchers if that suits you better.

Are excursions available for all ages?

Most of our excursions are family-friendly and suitable for various age groups. Check the specific excursion details for more information.

 What should I bring on an excursion?

We would recommend that you bring comfortable clothing, appropriate footwear, sunscreen, a hat, and a camera. For certain excursions, you might need additional items like swimwear or a jacket.

Can I cancel or change my excursion booking?

Yes, cancellations and changes are possible, but they may be subject to our terms and conditions. Be sure to review our cancellation policy or contact customer service for assistance.

What happens if the weather affects my excursion?

If weather conditions impact the excursion, we will attempt to reschedule it, if possible. To know more on the same, contact our customer care team.

 Are the excursions guided?

Most of our excursions are led by knowledgeable and experienced guides who will provide insights and ensure you have a memorable experience. Some excursions may be self-guided with provided instructions.